Support Request

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If you have an active Software Support subscription and wish to receive technical support from an Artsystems expert, please fill out and submit the form below. A representative will respond within two business hours Monday to Friday from 6 am to 6 pm Eastern (New York City) time, 11 am to 11 pm London time. If you somehow do not hear from us within two business hours, please email Support with the subject 'SECOND REQUEST'.

If you do not have an active Desktop Software Support subscription, you may renew your subscription by contacting Artsystems Sales +1 212 620 5500 ext. 1 to discuss renewal options. See more about Artsystems Software Support here.

If you have a ‘how-to’ question for for any of our software, please first refer to your searchable User Guide and online Tutorial Videos

The Pro User Guide and A5 User Guide are available online. A5 users please see additional A5 Usage Tips. GalleryPro, Studio, and Collections User Guides are available for free download in PDF format from our website. Call +1 212 620 5500 ext. 2 or email Support for access. 
Software Help Request
Product Information
Select an Artsystems Product:
Desktop (not A5) Software Version Number:

Mac: from the Artsystems Pro menu, choose Help>About

Win: from the Artsystems Pro menu, choose Window>About

A5 Browser Information
Browser Name
System Information
Windows Operating System

Here's how to check which version of the Windows operating system you are running:

Click the Start button, type winver in the search box, and then press Enter. If this doesn't work on your computer, you might be running a previous version of Windows. To check, click Start, click Run, type winver, and then press Enter.

Macintosh Operating System
Are you connected to a network?
Problem Description
Did you receive an error message? (for example: 'Error 3279' appears on the screen)
If Yes, what did it say?
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In which module were you (Works, etc.) and precisely what were you doing right before trouble?
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What trouble did you experience?
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Additional comments
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