Support Request

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If you have a 'how-to' question, please first refer to your searchable User Guide and online tutorial videos.

The Pro User Guide is available online. GalleryPro, Studio, and Collections User Guides are available for free download in PDF format from our website. Call +1 212 620 5500 ext. 0 or email support@artsystems.com for access.

If you have an active Software Support subscription and wish to receive technical support from an Artsystems expert, please fill out and submit the form below. A representative will respond within two business hours Monday to Friday between 6 a.m. and 6 p.m. Eastern (New York City) time. If you somehow do not hear from us within two business hours, please email Artsystems support with the subject 'SECOND REQUEST'.

If you do not have an active Software Support subscription, you may renew your subscription by contacting Artsystems Sales +1 212 620 5500 ext. 1 to discuss renewal options. See more about Artsystems Software Support here.

Software Help Request
Name
Institution
Phone
Product Information
Select an Artsystems Product:
Version number:

Mac: from the Artsystems Pro menu, choose Help>About

Win: from the Artsystems Pro menu, choose Window>About

System Information
Windows Operating System

Here's how to check which version of the Windows operating system you are running:

Click the Start button, type winver in the search box, and then press Enter. If this doesn't work on your computer, you might be running a previous version of Windows. To check, click Start, click Run, type winver, and then press Enter.

Macintosh Operating System
Are you connected to a network?
Problem Description
Did you receive an error message? (for example: 'Error 3279' appears on the screen)
If Yes, what did it say?
0 /
In which module were you (Works, etc.) and precisely what were you doing right before trouble?
0 /
What trouble did you experience?
0 /
Additional comments
0 /
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