Monday to Friday:
6 am to 6 pm NYC time (11 am to 11 pm London time) or by appointment for overseas customers.
Reduced Hours: 12/28, 12/29, 12/30
9 am to 6 pm, NYC time (2 pm to 11 pm London time)
Main office closed.
Support is open 6 am to 2:30 pm NYC time (11 am to 7:30 pm London time) on below holidays, except Christmas and New Year’s days, on which it is closed.
Christmas Day (observed) (12/26)
Day after Christmas (observed) (12/27)
12/28, 12/29, 12/30
9 am to 6 pm, NYC time
New Year’s Day (observed) (1/2)
Presidents Day (2/20)
Memorial Day (5/29)
Independence Day (7/4)
Labor Day (9/4)
Thanksgiving Day (11/23)
Day after Thanksgiving (11/24)
Christmas Day (12/25)
Day after Christmas (12/26)
Prompt client support — a primary commitment — distinguishes Artsystems from competitors. Our policy is to try to respond to each support inquiry immediately, but be sure to respond within two business hours during our 12-hour day. Such response is unmatched in the market.
Software Support is provided by a staff of eight caring and knowledgeable Artsystems engineers composed entirely of gallery veterans who average more than 25 years of art management experience. Before their time at Artsystems, Support staff members learned the trade at many leading art galleries in New York and elsewhere.
Support is available via a flat-rate annual subscription that includes unlimited expert live telephone and online assistance with the use of our applications, including ‘over-the-shoulder’ (GoToMeeting and GoToAssist) support at no additional charge.
Live support is available worldwide Monday through Friday from 6 am to 6 pm, New York City (Eastern) time (11 am to 11 pm London time), including 6 am to 2:30 pm (11 am to 7:30 pm in London) on weekday US holidays (except Christmas and New Year’s Day). See the list of observed holidays at left. Scheduled appointments outside of business hours are available to overseas customers upon request.