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Software Support
Prompt client support — a primary commitment at Artsystems — distinguishes
us from our competitors. No other art management software company
offers continuous a flat rate Software Maintenance Subscription with 'un-metered' expert live telephone and online support during business hours with 'over-the-shoulder' (GoToMeeting®) support at no additional charge — and none offer
the depth of experience of our staff.
Technical support is continuously available Monday through Friday
from 10 a.m. to 6 p.m. New York City (Eastern) time. Exceptions
are eight annual U.S. holidays — New Year's Day, Presidents' Day,
Memorial Day, Independence Day, Labor Day, Thanksgiving Day and
the Friday after, and Christmas Day.
All Artsystems software packages
include an electronically searchable User Guide and two months of free Software Maintenance (updates and telephone and online technical support) provided by our experienced 12-person
staff composed entirely of gallery veterans with three centuries
of total art and antiques experience (average over 20 years). Besides an average of six years at Artsystems, staff members have learned their trade at Marian
Goodman Gallery, Robert Miller Gallery, Marlborough Gallery, Andy Warhol Foundation, Spanierman
Gallery, Karl Kemp Antiques, Artists Space, Cheim and Read, Deven Golden Fine Art, CompassRose, Stiebel
Modern, Christopher Clark Fine Art, Greg Manning Galleries, Eleanor
Ettinger Gallery, London Arts, Bodybuilder and Sportsman, Piezo
Electric Gallery, Milford Gallery, and other institutions.
Artsystems also provides continuing Software Maintenance on an annual
flat-rate subscription basis (see link to maintenance prices at
left). See why we encourage all Artsystems customers to purchase
a money-saving subscription below. Artsystems also offers technical support and software updates on
a 'per incident' basis for customers who elect to not subscribe. Unlike with the
competition, neither option is 'on the clock', and we do not refer you to the mercy of third-party vendors for program-related support. This means Artsystems customers receive
thorough and efficient support with a limited expense.
Why subscribe to Artsystems Software Maintenance?
- Although computers have become the perfect tools for managing
an art or antiques business or collection, computers themselves
are not perfect. Computers and their Operating Systems rely on the
physical aspects of power, drive media and other components to operate
smoothly. When your computer system fails, the Artsystems Support
staff is available on a high-priority basis to help you resolve
the problem or reload your Artsystems software.
- Artsystems information management programs have been developed
and refined over the last 17 years with features requested directly from our community
of over 1,800 gallery, collector, institution and artist clients.
As an Artsystems Software Maintenance subscriber, you have a voice
in the future development of the very products that help manage
your business.
- Artsystems staff members have worked in galleries or arts and antiques
administration for a total of three centuries (average staff experience
20 years) and have extensive knowledge of how Artsystems software
can be best used to manage many types of businesses and collections. As your
staff changes, you can rely on Artsystems to assist you through
the transition.
- Interacting with other businesses, such as mailing houses,
partners, Web sites, auction houses or appraisers can require the
manipulation of your data to a variety of formats. The engineers
at Artsystems have over 30 years experience working with many
different data formats and can insure the proper transfer of your
data, regardless of its destination.
- Artsystems continually updates to add features and to be compatible
with new computers, printers, and scanners, email, word processing,
and accounting software, Web sites, and remote access technology.
As an Artsystems Software Maintenance subscriber you can take advantage
of advances in technology.
- Free software maintenance updates are available to all Artsystems Software
Maintenance subscribers, including the latest program refinements and feature additions.
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