Software Support

Technical support is continuously available Monday through Friday from 10 a.m. to 6 p.m. New York City (Eastern) time. Exceptions are eight annual U.S. holidays — New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after, and Christmas Day.

All Artsystems software packages include an electronically searchable User Guide and two months of free Software Maintenance (updates and telephone and online technical support) provided by our experienced 12-person staff composed entirely of gallery veterans with three centuries of total art and antiques experience (average over 20 years). Besides an average of six years at Artsystems, staff members have learned their trade at Marian Goodman Gallery, Robert Miller Gallery, Marlborough Gallery, Andy Warhol Foundation, Spanierman Gallery, Karl Kemp Antiques, Artists Space, Cheim and Read, Deven Golden Fine Art, CompassRose, Stiebel Modern, Christopher Clark Fine Art, Greg Manning Galleries, Eleanor Ettinger Gallery, London Arts, Bodybuilder and Sportsman, Piezo Electric Gallery, Milford Gallery, and other institutions.

Artsystems also provides continuing Software Maintenance on an annual flat-rate subscription basis (see link to maintenance prices at left). See why we encourage all Artsystems customers to purchase a money-saving subscription below. Artsystems also offers technical support and software updates on a 'per incident' basis for customers who elect to not subscribe. Unlike with the competition, neither option is 'on the clock', and we do not refer you to the mercy of third-party vendors for program-related support. This means Artsystems customers receive thorough and efficient support with a limited expense.

Why subscribe to Artsystems Software Maintenance?

1. Although computers have become the perfect tools for managing an art or antiques business or collection, computers themselves are not perfect. Computers and their Operating Systems rely on the physical aspects of power, drive media and other components to operate smoothly. When your computer system fails, the Artsystems Support staff is available on a high-priority basis to help you resolve the problem or reload your Artsystems software.

2. Artsystems information management programs have been developed and refined over the last 17 years with features requested directly from our community of over 1,800 gallery, collector, institution and artist clients. As an Artsystems Software Maintenance subscriber, you have a voice in the future development of the very products that help manage your business.

3. Artsystems staff members have worked in galleries or arts and antiques administration for a total of three centuries (average staff experience 20 years) and have extensive knowledge of how Artsystems software can be best used to manage many types of businesses and collections. As your staff changes, you can rely on Artsystems to assist you through the transition.

4. Interacting with other businesses, such as mailing houses, partners, Web sites, auction houses or appraisers can require the manipulation of your data to a variety of formats. The engineers at Artsystems have over 30 years experience working with many different data formats and can insure the proper transfer of your data, regardless of its destination.

5. Artsystems continually updates to add features and to be compatible with new computers, printers, and scanners, email, word processing, and accounting software, Web sites, and remote access technology. As an Artsystems Software Maintenance subscriber you can take advantage of advances in technology.

6. Free software maintenance updates are available to all Artsystems Software Maintenance subscribers, including the latest program refinements and feature additions.

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