Software Support
Prompt client support — a primary commitment at Artsystems — distinguishes
us from our competitors. No other art management software company
offers a continuous flat-rate Software Support Subscription with 'un-metered' expert live telephone and online support during business hours with 'over-the-shoulder' (GoToMeeting®) support at no additional charge — and none offer
the depth of experience of our staff.
Technical support is continuously available Monday through Friday
from 9:30 a.m. to 6 p.m. New York City (Eastern) time. Exceptions
are eight annual U.S. holidays — New Year's Day, Presidents' Day,
Memorial Day, Independence Day, Labor Day, Thanksgiving Day and
the Friday after, and Christmas Day.
All Artsystems software packages
include an electronically searchable User Guide, online training, and two months of free Software Support (telephone and online technical assistance) provided by our experienced 14-person
staff composed entirely of gallery veterans with three centuries
of total art and antiques experience (average over 28 years). Besides an average of eleven years at Artsystems, staff members have learned their trade at Marian
Goodman Gallery, Robert Miller Gallery, Marlborough Gallery, Andy Warhol Foundation, Spanierman
Gallery, Karl Kemp Antiques, Artists Space, Cheim and Read, Deven Golden Fine Art, CompassRose, Stiebel
Modern, Christopher Clark Fine Art, Greg Manning Galleries, Eleanor
Ettinger Gallery, London Arts, Bodybuilder and Sportsman, Piezo
Electric Gallery, Milford Gallery, and other institutions.
Artsystems also provides continuing Software Support on an annual
flat-rate subscription basis (see link to Support prices at
left). See why we encourage all Artsystems customers to purchase
a money-saving subscription below. Unlike with the
competition, we do not subject customers to a metered clock on support calls, nor do we refer them to the mercy of third-party vendors for program-related support. This means Artsystems customers receive
thorough and efficient support with a limited expense.
Why subscribe to Artsystems Software Support?
- Although computers have become the perfect tools for managing
an art or antiques business or collection, computers themselves
are not perfect. Computers and their Operating Systems rely on the
physical aspects of power, drive media and other components, to operate
smoothly. When your computer system fails, the Artsystems Support
staff is available on a high-priority basis to help you resolve
the problem or reload your Artsystems software.
- Artsystems information management programs have been developed
and refined over the last 23 years with features directly requested by our community
of over 2,200 gallery, collector, institution and artist clients.
As an Artsystems Software Support subscriber, you have a voice
in the future development of the very products that help manage
your business.
- Artsystems staff members have worked in galleries or arts and antiques
administration for a total of three centuries (average staff experience
28 years) and have extensive knowledge of how Artsystems software
can be best used to manage many types of businesses and collections. As your
staff changes, you can rely on Artsystems to assist you through
the transition.
- Interacting with other businesses, such as mailing houses,
partners, Web sites, auction houses or appraisers can require the
manipulation of your data to a variety of formats. The engineers
at Artsystems have over 30 years experience working with many
different data formats and can insure the proper transfer of your
data, regardless of its destination.
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