New Artsystems Software Support and Update Access Policy

As of July 1, 2009, Artsystems Software Technical Support (and Artsystems Software updating) will be available exclusively to active Artsystems Software Maintenance subscribers.

At that time, Artsystems will discontinue one-time technical support and software update access through the purchase of 'Support Incidents'.

ABOUT ARTSYSTEMS SOFTWARE MAINTENANCE:

Artsystems relies on Software Maintenance subscriptions to fund its strong in-house team of experienced support professionals.

Our support engineers -- each with an average of more than 25 years in the art industry and five years with our company -- provide full-time, immediate, and unlimited expert telephone, email, and over-the-shoulder assistance to customers who subscribe to Software Maintenance.

Software Maintenance subscriptions also help fund our ability to retain software programmers to develop Software Updates, which include new features and help to keep customers' critical information safe and sound.

It is our firm belief that fielding a strong team of experienced support and development professionals is paramount to the provision of the best-quality products and services for those who rely on Artsystems in the day-to-day management of their critical business and collection information.

We greatly appreciate and look forward to your support in the continuance of this philosophy.

Please contact us with any questions or concerns about our change in policy regarding access to Software Support and Software Updating.

30 NEW QUESTIONS/ANSWERS: 'HOW TO' AND 'FIXES TO COMMON PROBLEMS' -- GREAT RESOURCE!

Check out our New list of Frequently Asked Questions at www.artsystems.com/howto

Our Support Team has compiled a list of our most-frequently-asked how-to questions and a list of common problems users encounter, and we have provided quick access to to their detailed answers. Many answers include illustrations, and all include step-by-step instructions and solutions. Sections include:

• General Questions Answered
  
• Tips on Software Configuration
  
• Running Artsystems Software on a Mac
  
• Artists, Contacts, Works, Images, Reports, Transactions, Accounting
  
• Special Web Manager section
  
• Program Issues and Solutions to Common Problems

And don't forget to utilize our comprehensive electronically searchable PDF User Guides. For access to the electronic PDF User Guides, please contact Artsystems Support.

JOIN OUR FANPAGE AND GET THE LATEST NEWS ON FACEBOOK

Are you a Facebook® user? It's becoming quite the networking tool for the art world.

And so it seems a great place to consolidate the latest Artsystems goings-on -- notice of software updates, Newsletters, etc. We're not sure what else we'll do with it, but join up and maybe we'll surprise you.

Go to www.facebook.com, log in, search for Artsystems, and become a Fan! We'd love to have your support.

After June 28, you will be able to go directly to www.facebook.com/artsystems.

Artsystems software comes packed with a variety of Standard Reports that are designed for most all art and antiques management needs. Some Standard Reports have images, some do not. However, Artsystems software also has a built-in spreadsheet report writer that allows you to easily select fields, configure, and create a custom report -- with images, saving the layout and the field choices for future use.

See our Spreadsheet Report document for step-by-step instructions on how to create and save your own custom reports using this tool.