News
ARTSYSTEMS CUSTOMER NEWSLETTER
Please see our most recent customer newsletter, below. Here you will find the latest news on software updates, selected tips on how to get more from Artsystems software, and more. We send this to all customers for whom we have an active email address. Please let us know if you change your contact email address, so that you may continue to receive our newsletter and other product information. Thank you.
Welcome to the Artsystems Newsletter, Number 18.
Artsystems.com — New Design and Features
We've completely redesigned our site, and plan to expand it. One useful new feature is the Search Tool on the upper-right corner of this and each page of our site. Please let us know what other features and information you would like us to include as we expand the site. Check it out by visiting our Home Page.
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Artsystems University — New Pricing and 9 New Targeted 1-hr. 'Best Practice' Mini-Courses
In addition to our regular week-long set of comprehensive GalleryPro Basic Training courses and Introductory GalleryPro, Studio, Collections, and Web Manager New Customer courses, we are now offering nine new targeted one-hour Best Practice Mini-Courses. That makes 18 different Artsystems Software Online Courses now available. The Mini-Courses cost only $75 each for the first participant, and $50 each for addititional students a customer.
These new Mini-Courses focus on Data Configuration, Contacts Module, Works Module, Images, Reports, Transactions I (Financial Flow), Transactions II (Work Movement), Editions Module, and Catalogue Module. Note: Transactions I, Editions, and Catalogue Module classes are not appropriate for Collections software customers — click on class name for details.
Check out our November schedule and get the most from Artsystems Software by enrolling. Our courses are conducted via a Web connection and telephone conference call — students can see the trainer's desktop live in a Web browser and ask questions within a small group of students.
Please note that additional students are also discounted for Artsystems standard New Customer and Basic Training two-hour courses, from $150 to $100. For the best value comprehensive GalleryPro training, take all five of our regular two-hour GalleryPro seminars for only $500 for the first student, and now only $400 for addtitional students.
Private training is also available for $150/hour online, at our office, or your location.
If you would like to sign up for any of our scheduled or online courses, please visit the Course Schedule, download the Course Reservation and Order Form, fill it out, and fax to Artsystems at +1 212 741 1846. To schedule private training, please email Artsystems Training. Payment is due in full and in advance in order to reserve place. Class tuition
is not refundable unless reservation is cancelled at least seven
days prior to the session. Missed or late-cancelled sessions may be rescheduled for a $25 fee.
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Artsystems User Guides — Now Available in Electronic PDF Format for Free Download
Come and get it! There's no reason to lug around printed User Guides, as electronic searchable help is now available for your software on your own computer. To read your PDF User Guide, all that's needed is your computer and Adobe Reader, which you probably already have installed. If not, go here for downloading Adobe Reader.
For access to the electronic PDF User Guides, please contact Artsystems Support.
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Tip o' the Month
A very useful feature of Artsystems software is a Transaction Detail by Contact report. Run and print to review history of Offers to specific customer, for example, or Shipments to a specified location or locations. See our how-to document for step-by-step instructions.
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Bonus Tip
It's been a while since the last Newsletter, so we thought we owed at least another Tip. Artsystems software includes a Glossary feature, for saving off-used or 'boilerplate' blocks of text that can be quickly pasted into Transaction Documents, letters, or other editable labels or reports. Of course this text can also be edited once on the document. This saves lots of time typing and in making sure the text is accurate in each use. See our how-to document for this feature for the steps involved.
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Artsystems
Career Opportunities
Do you know of anyone — a friend or colleague perhaps —
who has gallery experience, good computer skills, a love of helping
people, and is looking for a career opportunty that pays well with
excellent benefits in a fast-growing and successful company with
a friendly and professional environment? If so, please send them
our way.
We have an immediate need for Sales Account Representatives
in New York City. And as we release
our Mac versions and additional new products soon, we're going to
need more good people to join our team of Customer Support Representatives.
If you know of anyone in who could be a good candidate and might
be interested, please send them to: www.artsystems.com/company/careers.htm
for details.
Thanks, we really appreciate it.
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You can access answers to Frequently Asked Questions, both
of the 'How-to' and 'Common
Problems' varieties. Go there for step-by-step instructions
for a mail-merge, an export to your Palm Pilot, backing up your
database, and more. Here you can also find quick fixes to error
messages or a few common user problems. Problem not listed? Then
fill out our on-line support form
for fastest service.
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Thanks
for visiting the Artsystems Customer Newsletter!
ARTSYSTEMS SOFTWARE
VERSION UPGRADES AVAILABLE
The upgrade or update to Version 2.7.6
is available free to most GalleryPro customers or for purchase.
Your upgrade to v2.7.6 is free as long as you purchased GalleryPro
after 2/28/2001 or if you had an active software maintenance subscription
on 3/30/2001, and if you currently have an active subscription.
If your upgrade or update is free, please email Artsystems Support.
If you are not entitled to a free upgrade from v1 or v2, please
call Sales at 212 620 5500 x1 to purchase . Prices for the upgrade
to v2.7.6 are for $500 for the first license, and $200 for each
additional license. See our updates page
for feature additions included with the upgrade. Updates are also
available for Maintenance non-subscribers who meet the other above
requirements for $100 per license plus a $150 support incident fee.
The update to Collections v2.7.6 is also now available. Customers
with v2.5+ and an active Maintenance subscription are eligible for
a free update. Visit our updates page
to see the updates since the original v2.5 release. Please email
Artsystems Support for access to
your update. v2.5+ to v2.7.6 updates are also available for Maintenance
non-subscribers for $100 per license plus a $150 support incident
fee. An upgrade from v1 is $350 for the first license and $200 for
each additional. Please call Artsystems Sales at 212 620 5500 x1
to order an upgrade from v1.
The update to Studio v2.7.6 is also now available. Visit
our updates page to see the updates since
the original v2.5 release. If your update is free, please email
Artsystems Support. v2.5 to v2.7.6
updates are also available for Maintenance non-subscribers for $100
per license plus a $150 support incident fee. Call Artsystems Sales
at 212 620 5500 x1 to order if you do not have a current maintenance
subscription.
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ARTSYSTEMS GALLERYPRO AND STUDIO LINK TO CUSTOMIZED WEB SITES
GalleryPro and Studio can automatically send Artsystems data, images, and documents to one's own dynamic, flexible, customized Web site. See our Web Manager page for details, examples, and a walk-through demo.
ONLINE SOFTWARE SUPPORT
Visit our 'Common Problems' and 'How-To'
Frequently Asked Questions pages. If you don't find help there,
for the fastest and most efficient technical support please use
the new support form available on
this site. Any problems experienced during off-hours especially
are best recorded here and submitted for an early response.
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