Arts & Antiques Management Solutions
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Program Issue Frequently Asked Questions

Program Issues?

The following is a list of error messages and other issues that may arise when installing or using Artsystems GalleryPro, Gallery, Studio or Collections software Version 2.0+. If your error message is not listed or if your problem is not corrected by the suggested fix, please fill out and submit the online support form for assistance. Please see our How-To FAQs page for answers to common how-to questions.

Error Messages

Other Issues

'MSDART32.DLL was not found'

During installation on Windows XP, you may receive an error message as follows: 'This application has failed to start because MSDART32.DLL was not found. Reinstalling the application may fix this problem.'

Please disregard this error message. It is a message that an unused Microsoft component generates and is not required to install your Artsystems product. Simply click the OK button. You will only receive this error once at installation. THERE IS NO NEED TO RE-INSTALL THE APPLICATION.

When the installation is complete, a prompt will indicate the installation's successful completion

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‘ConnectToDatabase: Couldn't lock file., 3050’

Problem: This error is an indication the user does not have full rights to the folder where the database is saved. All Artsystems software users need either local Administrator or Power User rights by default.

Fix: Granting full ‘read/write’ permissions will give a user profile adequate rights to the necessary folder and registry locations on the local machine. Additionally, the user will need Read/Write permissions for both the database and image folder(s) if these paths are not local. A good test for proper rights is to see if the user can create a text file in the data folder. If the user cannot save anything to the data folder, it is an indication that they do not have adequate rights to the folder. NOTE: Windows 7 and Windows Vista will not allow you to save a file such as text to any program path folder. For this reason Artsystems recommends moving data, documents and reports to a folder outside of the program path, see below. Please contact the Network administrator or IT department to make sure all users have full rights to the folder where the database is saved.

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'3051', '3279', '3102' or other four digit numbers

Problem: These errors are usually due to Microsoft Access conflicts. Access is the database format of your Artsystems data.

Fix: The first thing to try in cases of four digit number errors is to restart your computer completely. If this does not correct the error, please contact Artsystems tech support.

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‘ShowImage: Object doesn't support this property or method, 438’ OR ProcessReport, Bad File or number 52’

Problem: This error sometimes appears when running a report that includes Images. The error indicates that one or more works in the dataset for the report do not have the correct Image specifications. Image files that may be corrupt can cause errors when running reports with images. It could be that the Image was:

  • saved in ‘Gray Scale’ mode or had ‘CMYK’ instead of 'RGB color' checked.
  • saved as a ‘Progressive’ jpg instead of a ‘Base-line Optimized’ jpg
  • too large to generate on the report
  • not saved correctly.
Fix: To find out which image was saved incorrectly, you will need to break up the dataset in groups to try to repeat the error. Start with half of the works from the original dataset. Run the report on each of the groups. The group that repeats the error is where the incorrect image is to be found. Keep running the report on smaller groups until you zero in on the record causing the error then resave the image with the correct image specifications and the same name or rename and reattach.

Please review the How to prepare images files for use with Artsystems Software document.

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'Database has become corrupt'

Problem: Corrupt databases can have a variety of causes such as shutting down your computer while Artsystems program is still open, having the program open more than once on any computer, pressing 'Ctrl+Alt+Delete' while the program is saving or generating layouts or worksheets, etc.

Fix: Check and note the location of the Artsystems data file (listed at the top of the program window). Make sure that everyone who has Artsystems software installed on their computer has the program closed. Browse to the location of the data file and make a copy of that file.

  1. Open the Artsystems Software on one computer
  2. When you get the error message "Database has become corrupt. Attempt to Repair?", click on 'Yes'. This process may take several minutes.
  3. Once the hourglass has turned back into the pointer, please try opening the Artsystems program on all computers.
  4. If the Artsystems program does not open or if you receive the notice of corruption again, please contact Technical Support.


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'Out of Memory; Can not initialize Printer'

Problem: These errors usually indicate that there is a memory resource issue that needs to be addressed before the program can be fully functional again. Signs of this particular issue include 'blacked out' icons, 'Out of Memory' error, the inability to print, etc.

Fix: This problem can be fixed by exiting out of all additional programs running, assessing your resources availability and possibly re-starting your computer.

  1. If you have received an error message pertaining to a resources/memory issue first click OK or Close.

  2. Minimize the Artsystems program window.

  3. Close all other background programs that may be open.

  4. Determine if any additional minimized programs are running.

  5. Check the bottom status bar (where the clock and volume may be situated) for any programs that have been minimized.

  6. Right-click on any one of the icons that have been minimized on the program bar and select close. Repeat for all programs other than Artsystems.

  7. Next, assess your available resources by double clicking on My Computer and then right-mouse clicking on C. Select Properties and determine your available amount of resources (RAM).

  8. If the resources are low and you continue to experience difficulties with your Artsystems program, re-start your computer and assess your resource level again. If it has remained the same you may want to contact your Hardware Technician and discuss acquiring additional RAM for your computer.


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'There is no Artsystems Database open. Open from the File menu to Open a Database'

Problem: This error usually appears because the workstation has been disconnected from the server where the database resides.

Fix:

  1. Confirm that the ‘Look in’ field is accessing the data folder. The default location for the data is the application path: C:\Program Files\Artsystems GalleryPro, or C:\Program Files\Artsystems Collection, or C:\Program Files\Artsystems Studio (depending upon the software purchased) or wherever the program was installed on the network (consult your system administrator).
  2. Select File > Open and point to Data.asd. Single non-network users will find their database in the application path by default. Network users will find their database on the server where it was installed (please consult your systems administrator). Once a database is attached, it will remain attached unless the user manually changes the setting, or a network problem occurs.
NOTE: Windows 7 and Windows Vista users should save the data OUTSIDE the program’s application path (not in C:\Program Files\Artsystems GalleryPro or Artsystems Studio or Artsystems Collection). Instead, create a folder on the C drive or on a server for the the data. copy all .rep files from the program’s application path and paste into the same folder with the data. (Report files must also reside in the same folder as the data.)

If you do not remember where the data is saved but know the name of the database, search the computer to help you locate the data. Or, if you have more than one license to your Artsystems software, go to another workstation with Artsystems software installed, launch the program and look at the data path listed on the color bar at the top of the software window. (top)


'Report not found'

Problem: When selecting a report, a window stating 'Report Not Found, please contact Technical Support' appears.

Fix: This error usually indicates that the report templates and the Artsystems database are not in the same folder. Make sure that all Artsystems report templates (files that have the .rep suffix) are in the same folder as your database. See the list of report names and descriptions below for reference.

  1. Click Start > Find > Files or Folders

  2. In the 'Named' text box, type '.rep'

  3. Near the bottom of this window, the 'Look In' text box should be browsed or set to the location of your database either locally or on the main peer or server.

  4. Click 'FIND NOW'.

  5. If the report that gave you the error appears in the location as the database, then contact technical support. If it does not, then browse to the search on the entire hard drive of the local computer, main peer or server.

  6. Once you have located the proper REP file, copy and paste it into the same folder that data resides.

Note: Not all report names may be displayed with a .rep suffix, depending on your Windows file display settings.

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Program Conflicts

Problem: After installation, modules, drop down menus, or reports are not generating or initializing causing the Artsystems program and/or your PC to crash or freeze. This problem may be caused by other software programs installed on the individual PC that use older or newer versions of the same Microsoft or Visual Basic files used by Artsystems.

Known software that has caused conflicts with the operation of Artsystems software:

  • VIPRE Antivirus Software

Fix: If you have one or more of these programs installed, you may have to uninstall the conflicting program for Artsystems software to run successfully.

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Cannot access the server to connect to database

Problem: This error indicates that the data is saved on the server but the workstation is no longer connected to the server on the network.

Fix: Please contact your network administrator to correct the problem. When the network issue is resolved proceed to reconnect to the data, select from the menu File>Open Database and navigate through the network to find the folder where the data is saved. When the data filename is selected, click 'Open'.

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Using Remote Access, user cannot open program

Fix: When users are accessing Artsystems software through remote access, the System Administrator must set full read/write permissions correctly in order for users to be able to open the program. Without the correct permissions set, the Artsystems application will fail to open. ( See also ‘ConnectToDatabase: Couldn't lock file., 3050’ above. If you are using Artsystems software with non-US settings, please carefully review the following document to make sure the workstation is correctly set for compatibility with Artsystems software: Please see the International Settings document for instructions on configuring your system.

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Reports are not printing correctly; nothing prints on the reports except the report headings

Problem: This is indication that the Regional settings are not set properly on the workstation. Fix: Please review how to best configure Artsystems Software when based outside the United States. See the International Settings document for instructions on configuring your system.

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Artsystems software forms do not fit on monitor display

Problem: Artsystems software forms may not function properly when using 640 x 480 video mode.

Fix: Change the display setting on your computer to a resolution of 800 x 600 pixels or higher. Artsystems software looks best with display settings between 800 x 600 and 1680 x 1050, and text size normal or custom text size (ppi) up to 110% of normal.

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Artsystems system fonts are not displaying correctly on Windows XP computer

Problem: Artsystems system fonts may not display correctly if sizes have been adjusted by user.

Fix: Adjust system font sizes and/or monitor resolution. Please see 'Display Settings' on page 6 of our XP Configuration Issues document (Acrobat) for instructions.

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Registering Artsystems.ocx

Problem: On rare occasions, executable installations fail to register component files with the Windows operating system. This failure can be caused by a number of different situations including insufficient permissions to write to the registry or locked files by another software program.

Fix: When this occurs, the Artsystems application will return an error about ‘Artsystems.ocx’. For complete directions on self-registering, please see Registering Artsystems.ocx and toc.ocx for XP or Registering Artsystems.ocx and toc.ocx for Vista and Windows 7.

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Manually Registering a Scrrun.dll File

Problem: On rare occasions, executable installations fail to register component files with the Windows operating system. This failure can be caused by a number of different situations including insufficient permissions to write to the registry or locked files by another software program.

Fix:When this occurs, the Artsystems application will return an error about ‘Scrrun.dll’. For complete directions on self-registering, please see: Registering Scrrun.dll for XP or Registering Scrrun.dll for Vista or Windows 7.

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'Invalid JPEG marker' / images do not appear on reports

Problem: An error appears when generating image report: the images have been saved in an invalid format.

Fix: The images may have been saved as READ ONLY instead of ARCHIVE in the file preferences. Right-click on the image file and select PROPERTIES. Make sure that Archive is the only box checked.

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Registering Outputhoss.dll

Problem: On rare occasions, executable installations fail to register component files with the Windows operating system. This failure can be caused by a number of different situations including insufficient permissions to write to the registry or locked files by another software program. When this occurs, the Artsystems application will return an error about ‘Outputhoss.dll’.

Fix: For complete directions on self-registering, please see Registering Outputhoss.dll for XP or Registering Outputhoss.dll for Vista or Windows 7.

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Custom Reports No Longer work after update

Problem: After running an Artsystems software update, reports that have been customized have returned to the default settings and no longer generate custom formats.

Fix: The Artsystems Software Update overwrites all reports with default names (see list above). You will need to re-copy the report from the folder that contains back up copies of custom reports.

  1. If Artsystems created custom reports for you, you most likely were instructed to save back-up copies in a newly created folder named 'CUSTOM' located inside the folder that contains the Artsystems data or on the Desktop of one of the workstations.

  2. If Artsystems created your report and you do not have backup copies, then you can inquire about having a copy of the custom report template emailed to you. Inquiries should be made to Artsystems Support.

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