Program Issues?

The following is a list of error messages and other issues that may arise when installing or using Artsystems GalleryPro, Gallery, Studio or Collections software Version 2.0+. If your error message is not listed or if your problem is not corrected by the suggested fix, please fill out and submit the online support form for assistance. Please see our How-To FAQs page for answers to common how-to questions.

Error Messages

• 'Disk I/O error'
  
• 'MSDART32.DLL was not found'
  
• '3051, 3279, 3102' or other four digit number
  
• 'Data has been corrupted'
  
• 'Running Out of Memory…' or 'Can not initialize printer'
  
• 'There is no Artsystems database open'
  
• 'Report Not Found'
  

Other Issues

• Program Conflicts
  
• Artsystems screens do not fit on monitor display
  
• Artsystems system fonts are not displaying correctly on Windows XP computer
  
• Registering Artsystems.ocx
  
• 'Invalid JPEG marker' / images do not appear on reports
  
• Registering Outputhoss.dll
  
• Custom Reports no longer work after update
  

'Disk I/O error'

Problem: This error is due to a hard drive problem. If the problem continually appears in your Artsystems program, it is because the error on your computer hard drive lies directly below where your Artsystems data is stored.

Fix: Restart your computer.

1. Go to the Start button. Click on Programs > Accessories > System Tools > Scandisk.

2. Make sure to choose 'Thorough' as your 'Type of Test', and make sure to check 'Automatically Fix Errors'. This process can take up to half an hour.

3. If this problem persists, there may be a problem with your operating system and your computer consultant/specialist should be contacted.

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'MSDART32.DLL was not found'

During installation on Windows XP, you may receive an error message as follows: 'This application has failed to start because MSDART32.DLL was not found. Reinstalling the application may fix this problem.'

Please disregard this error message. It is a message that an unused Microsoft component generates and is not required to install your Artsystems product. Simply click the OK button. You will only receive this error once at installation. THERE IS NO NEED TO RE-INSTALL THE APPLICATION.

When the installation is complete, a prompt will indicate the installation's successful completion

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'3051', '3279', '3102' or other four digit numbers

Problem: These errors are usually due to Microsoft Access conflicts. Access is the database format of your Artsystems data.

Fix: The first thing to try in cases of four digit number errors is to restart your computer completely. If this does not correct the error, please contact Artsystems tech support.

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'Database has become corrupt'

Problem: Corrupt databases can have a variety of causes such as shutting down your computer while Artsystems program is still open, having the program open more than once on any computer, pressing 'Ctrl+Alt+Delete' while the program is saving or generating layouts or worksheets, etc.

Fix: Make sure that everyone who has Artsystems Software installed on their computer has the program closed.

1. Open the Artsystems Software on one computer

2. When you get the error message "Database has become corrupt. Attempt to Repair?", click on 'Yes'. This process may take several minutes.

3. Once the hourglass has turned back into the pointer, please try opening the Artsystems program on all computers.
4. If the Artsystems program does not open or if you receive the notice of corruption again, please contact Technical Support.

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'Out of Memory; Can not initialize Printer'

Problem: These errors usually indicate that there is a memory resource issue that needs to be addressed before the program can be fully functional again. Signs of this particular issue include 'blacked out' icons, 'Out of Memory' error, the inability to print, etc.

Fix: This problem can be fixed by exiting out of all additional programs running, assessing your resources availability and possibly re-starting your computer.

1. If you have received an error message pertaining to a resources/memory issue first click OK or Close.

2. Minimize the Artsystems program window.

3. Close all other background programs that may be open.

4. Determine if any additional minimized programs are running.

5. Check the bottom status bar (where the clock and volume may be situated) for any programs that have been minimized.

6. Right-click on any one of the icons that have been minimized on the program bar and select close. Repeat for all programs other than Artsystems.

7. Next, assess your available resources by double clicking on My Computer and then right-mouse clicking on C. Select Properties and determine your available amount of resources (RAM).

8. If the resources are low and you continue to experience difficulties with your Artsystems program, re-start your computer and assess your resource level again. If it has remained the same you may want to contact your Hardware Technician and discuss acquiring additional RAM for your computer.

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'There is no Artsystems database open'

Problem: The program can not locate your data.

Fix: Locate your data.

1. Select File from the Menu Bar

2. Select Open Database

3. Where it indicates 'look in', select the drop down arrow and browse to locate your database (Artsystems default location is C:\ProgramFiles\ArtsystemsGalleryPro\Data.asd). YOU MUST KNOW THE LOCATION OF YOUR DATABASE. IF YOU DO NOT KNOW THE LOCATION, PLEASE CONTACT ARTSYSTEMS FOR ASSISTANCE.

4. Click on the data and select OK.

5. You are now connected to your database.

   Note: If you attempt to launch a module and appear to be having difficulty, simply close the program and re-open it.

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'Report not found'

Problem: When selecting a report, a window stating 'Report Not Found, please contact Technical Support' appears.

Fix: This error usually indicates that the report templates and the Artsystems database are not in the same folder. Make sure that all Artsystems report templates (files that have the .rep suffix) are in the same folder as your database. See the list of report names and descriptions below for reference.

1. Click Start > Find > Files or Folders

2. In the 'Named' text box, type '.rep'

3. Near the bottom of this window, the 'Look In' text box should be browsed or set to the location of your database either locally or on the main peer or server.

4. Click 'FIND NOW'..

5. If the report that gave you the error appears in the location as the database, then contact technical support. If it does not, then browse to the search on the entire hard drive of the local computer, main peer or server.

6. Once you have located the proper REP file, copy and paste it into the same folder that data resides.

Note: Not all report names may be displayed with a .rep suffix, depending on your Windows file display settings.

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Program Conflicts

Problem: After installation, modules, drop down menus, or reports are not generating or initializing causing the Artsystems program and/or your PC to crash or freeze. This problem may be caused by other software programs installed on the individual PC that use older or newer versions of the same Microsoft or Visual Basic files used by Artsystems.

Known software that has caused conflicts with the operation of Artsystems software:

• Some versions of Federal Express shipping software
• ACDC imaging

Fix: If you have one or more of these programs installed, you may have to uninstall the conflicting program for Artsystems software to run successfully.

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Artsystems software forms do not fit on monitor display

Problem: Artsystems software forms may not function properly when using 640 x 480 video mode.

Fix: Change the display setting on your computer to 800 x 600 or higher.

1. Close all open programs.

2. Right-click on My Computer and select Properties.

3. Select the Settings Tab.

4. Under desktop area adjust your settings to read 800x600 or higher.

5. Apply the settings > OK. (You may have to re-start your computer).

6. Re-launch your Artsystems program.

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Artsystems system fonts are not displaying correctly on Windows XP computer

Problem: Artsystems system fonts may not display correctly if sizes have been adjusted by user.

Fix: Adjust system font sizes and/or monitor resolution. Please see 'Display Settings' on page 6 of our XP Configuration Issues document (Acrobat) for instructions.

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Registering Artsystems.ocx

As this is a bit involved, please download and print formatted Word or Acrobat versions of these documents. Click the version you would like to download: Registering Artsystems.ocx (Word), Registering Artsystems.ocx (Acrobat).

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'Invalid JPEG marker' / images do not appear on reports

Problem: An error appears when generating image report: the images have been saved in an invalid format.

Fix: The images may have been saved as READ ONLY instead of ARCHIVE in the file preferences. Right-click on the image file and select PROPERTIES. Make sure that Archive is the only box checked.

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Registering Outputhoss.dll

As this is a bit involved, please download and print formatted Word or Acrobat versions of these documents. Click the version you would like to download: Registering Outputhoss.dll (Word), Registering Outputhoss.dll (Acrobat).

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Custom Reports No Longer work after update

Problem: After running an Artsystems software update, reports that have been customized have returned to the default settings and no longer generate custom formats.

Fix: The Artsystems Software Update overwrites all reports with default names (see list above). You will need to re-copy the report from the folder that contains back up copies of custom reports.

1. If Artsystems created custom reports for you, you most likely were instructed to save back-up copies in a newly created folder named 'CUSTOM' located inside the folder that contains the Artsystems data or on the Desktop of one of the workstations.

2. If Artsystems created your report and you do not have backup copies, then you can inquire about having a copy of the custom report template emailed to you. Inquiries should be made to Artsystems Support.

3. If Artsystems did not make the custom report for you and you do not have back up copies, then you will need to recreate the changes.

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