If you are having program-related problems, please first check the Issue FAQs for a fix. If you have a 'how-to' question, please refer to your Artsystems Software User Guide and our Frequently Asked "How-To" Questions Web Page.
New v2.7.6 GalleryPro, Studio, and Collections User Guides are available for purchase or free download in PDF format from our Web site — call +1 212 620 5500 ext. 0 or email Artsystems Support for access.
If you have an active Software Maintenance subscription and wish to receive technical support from an Artsystems specialist, please fill out and submit the form below. A representative will respond as soon as possible between 10 a.m. and 6 p.m. Eastern (New York City) time.
If you do not have an active maintenance subscription, you may request technical support on a 'per incident' basis at $175 flat rate* per incident to completion. To receive 'per incident' support, you must download, print out, complete, and submit via fax this Purchase Authorization form (paying by credit card only) in advance of submitting this Web support request form below. Or, you many renew your Software Maintenance subscription by simply paying any open subscription invoice via the above-referenced form. If your subscription has expired for more than 90 days, please contact Artsystems Sales at +1 212 620 5500 ext. 1 to discuss renewal options. See more about Artsystems Software Maintenance here.
If your support question is regarding your Windows operating system, and not specifically Artsystems related, please visit the Microsoft Personal Support Center for support. For Parallels software issues, please visit Parallels Desktop support. For Virtual PC issues, please visit Microsoft Virtual PC Tech Support. Thank you!
