Frequently Asked 'How-To' Questions
GENERAL
CONTACTS
IMAGES
ACCOUNTING
WEB MANAGER
Please see our Issue FAQs page for fixes for
selected program-related problems.
How can I get an update for my Artsystems software?
Please visit our Updates
page to see what is the latest available version of your software.
If you have a current software maintenance subscription, you may
email Artsystems Support for the
Web address from which you may download the latest software update.
If your maintenance subscription is not current, and you would like
the latest software version as well as live technical support, please
call Artsystems Sales at 212 620 5500 ext. 1 to renew.
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How
can I backup or archive my Artsystems database?
There are a number of ways to backup your Artsystems database and
related files. Artsystems has incorporated in its programs the ability
to back-up automatically. Please see our Backing Up document for guidance.
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How do I best configure my Artsystems Software if I am based
outside the United States?
Artsystems
Software has been optimized to work successfully for the needs of
our customers worldwide. Please download and print our Foreign
Optimization for XP/2000 or Foreign
Optimization for Vista document for instructions on configuring
your system for your Home Country (for correct address formatting),
Dimension Preferences (to default to centimeters), performing currency
conversions, and for instructions on downloading and installing
A4 paper size based reports.
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How
do I best configure Parallels or VM Ware to run Artsystems Windows Software
on my Intel Mac? Artsystems
Software can run extremely well on a Parallels or VM Ware Windows environment
on your Intel Macintosh. Please see the vendors' Web sites for installation instructions, and our Parallels document for our tips.
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How
do I best configure Virtual PC 7.0 to run Artsystems Windows Software
on my PowerPC (non-Intel) Mac? Artsystems
Software can run pretty well in a Virtual PC 7.0 Windows environment
on your G4 or G5 Macintosh, provided your Mac meets the recommended
system requirements, and provided you follow our configuration instructions.
Please download and print our Virtual PC Quick Confguration document for instructions on configuring Virtual PC to optimize the performance of Artsytems software on your Mac. For a more detailed explanation
and recommendations for Virtual PC, see the Using VPC document. Those with Virtual PC
with Windows XP may also improve speed performance by following
the instructions in the Optimizing VPC on Windows XP document.
Also visit our System Requirements
page for recommended Mac specifications and other details on Virtual
PC and Artsystems software.
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How do I create, export, and import Artsystems DataKits?
Via Work or Transaction DataKits, work information, including images
and Infosheets, can be transferred between Artsystems GalleryPro,
Studio, and Collections software. And with over 1300 of the world's
leading dealers, collectors, and artists using Artsystems software,
this can be a great way of saving time and capturing accurate information.
see the DataKit instructions.
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How
do I utilize Barcoding with GalleryPro or Studio?
Bar code input from a connected bar code scanner quickly adds works
to Transactions (Invoice, Offer, Consignment, Shipment, etc.). In
addition, a new Artsystems Pocket PC integrated wireless barcoding
application is available for remote recording of mass movements
of works or physical inventories. Read details in Chapter 12 of
the v2.6 or later User Guide. If you do not have this User Guide
version, you can download and print this chapter from here, order the complete new User Guide from +1 212 620
5500 x0, or contact Support for a PDF version. Artsystems Barcode Label Reports and barcode fonts are also
available upon request from Artsystems Artsystems Support.
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How can I automatically correctly format foreign postal addresses?
Newly in v2.7.6, you can set Artsystems software to
automatically format foreign postal addresses. Please check out
our enhanced instructions for this feature, print them out, and
slip in your User Guide (not included in older User Guides).
Click the version you would like to download: Postal
Formats (Word), Postal
Formats. Check out and bookmark these resources to
see which format is correct for each country: HTML
list, Acrobat
(PDF) list. Please contact Artsystems Support for the access to the latest electronic user guide for your software, which will include these instructions.
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How
do I delete contacts from my Artsystems database?
See Deleting Contacts.
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How
do I email to a contact or a list of contacts from Artsystems software
using Outlook 2000-2003?
Visit our Outlook email document for complete instructions.
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How
do I do a 'mail merge' with MS Word?
Visit our Word mail-merge document for complete instructions.
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How do I export Artsystems Contacts for import into other contacts programs?
Artsystems software has the ability to create 'delimited' text files that can be exported from
Artsystems and imported into various contact related software and hardware applications
such as MS Word, MS Outlook, and PDAs such as Palm hand-held contact organizers. See the Export Contacts document for instructions.
How do I import Artsystems Contacts into MS Outlook?
Please view our Import to Outlook instruction document.
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How
do I import Artsystems Contacts into a PDA?
Please view either our Import to PDA (XP) or Import to PDA (Vista) instruction document.
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How
do I prepare image files for use with Artsystems software?
Create JPEG files by saving from an original source file, which
should be in TIFF or PSD format. See our Images document for more
information. Please also
see the imaging section in the User Guide.
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I've
moved my image files all at once and I don't want to have to reattach
them to Works records one at a time. Can I update the image paths
en masse?
When attaching images to Work records, the full network directory
'pathname' for each image file is stored with each Work record,
so that the program knows where to find the image to display it
with the record. Beginning with v2.7 of all Artsystems Software
programs, a new Works Image Filename Changer utility provides for
quickly changing the image file path name on selected work records
when images are stored in another directory. Please see the instructions
for this utility.
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How
do I attach one image to multiple Works?
With the Works Image Filename Changer utility (v2.7+), users can
assign the same image file pathname to selected works, thereby attaching
the same image to each work record. Please see the instructions
here.
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How does GalleryPro integrate with US/Canadian/NZ QuickBooks
Pro?
Please see our QuickBooks Pro document for details.
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How
do I apply a Credit as payment for another Invoice?
Please see our Credit as Payment document to see how best to do this.
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How
do I run a year-end inventory report (or another period)?
Please see our Available Inventory Report document to see how best to do this.
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How do I prepare images for use with Web Manager and my Web site?
Please see the Image Specifications document for complete and concise Web Manager image specifications.
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How do I create a DataKit to send works to my Web site?
Please see the Create Works DataKit document for instructions.
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How do I post updates to the main information pages of my Web Manager Web site?
To update any information on the Web site using Web Manager, a datakit created in GalleryPro or Studio must be imported into the Web Manager. Then the Web forms in Web Manager must be filled out with the appropriate information and sent to the Web site. For complete instructions, please see the Updating Web Information document.
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How do I create an exhibition in GalleryPro or Studio and post it to my Web site?
First, if a Transaction record is not already created for the exhibition, select a group of works in GalleryPro or Studio. With those works, create an Exhibition Transaction. Then, from that Exhibition Transaction record, create a datakit for use with Web Manager to update your site. This DataKit will include all related images and attached documents from the works in the Exhibition from your database. Please see The Create Web Exhibitions document for complete instructions.
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How do I attach a press release or other exhibition information to a Gallery Pro or Studio Exhibition for posting to my Web site?
Exhibition press releases or other exhibition information can be attached by saving in the document view of the Exhibition Transaction in GalleryPro or Studio, and then sending to the Web site via a DataKit and Web Manager. Please see the Posting Exhibition Information document for instructions.
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How do I attach an artist's biography to the artist's contact record and post it on my Web site?
An artist's biography can be attached to the artist's Contact
record by saving it to the document view. It will then be included
in any DataKits including the artist's work. Please see the
Posting Artist Information document for instructions.
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